Terms and Conditions



This Web site is operated by Urban Village ( Trade Name of Saral Solutions). The Web site address is www.urbanville.in Contact address is A-7, Opp Mahindra Aura Society, Sector 110-A,Gurugram, 122017.

By expressly accepting these Terms, you also accept and agree to be bound by Urban Village. If you do not want to be bound by the Terms, you must not subscribe to or use our services. We encourage our users to read these Terms carefully while using the Website.

By making a purchase from www.urbanville.in, you understand and agree that you share information about you and your transaction for the purpose of processing your transaction, including fraud prevention, shipping and credit card authorization.

The contents set out herein form an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User. These Terms are made available to the User pursuant to and in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules, regulations, privacy policy and Terms for access or usage of the Website

All the contents and images, used in this Web site are subject to copyrights held by Urban Village. Any other use of this Web site or content or information contained in this Web site is strictly prohibited.

This Web site may contain typographical errors or inaccuracies and may not be complete therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information.

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.


We will protect Your Information in accordance with our Privacy Policy. You agree to accept responsibility for all activities that occur under Your Account or Password. www.urbanville.in shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

If you suspect that someone else knows your password you should notify us by contacting us immediately .You will provide true, accurate, current and complete information about yourself in registration form.


You agree, understand and confirm that the credit card details provided by you will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. The information will not be utilized and shared by www.urbanville.in. We will not be liable for any credit card fraud.


  • If a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by www.urbanville.in for re-delivery shall be claimed from you.
  • You are transacting at your risk and are using your best judgment before entering into any transaction through this Site .Please check carefully before placing an order .By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
  • You may not use the Site for any unlawful, harassing, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.


www.urbanville.in reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. It also reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and condition

Fraud Alert For customers we encourage all customers to be aware of potentially fraudulent or deceptive emails.

  • Emails or calls asking customers to provide account numbers to claim prizes
  • Emails or other ads encouraging customers to visit a Urban Village store to receive gift cards

Be aware that these emails, calls, postings or other ads may not be from Urban Village and may be fraudulent or deceptive. We would never ask you to provide credit card information in order to claim a prize. Email to alert us about suspicious emails or calls. More than two transactions from same person in a day can be suspicious and we can ask for I.D. proof or cancel any further order in the same day.


There can be a slight variance between the actual color of the product and the color of the product appears on site.


Payments can be made by Cash on Delivery, Credit Cards, Debit Cards and Net Banking. Your credit card company verification should not fail; if it fails the order will decline.

“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”


Your security is a priority to us. To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure e-commerce transactions. All of your information is encrypted (scrambled) prior to being sent over the Internet to our system. If your browser doesn’t accept the SSL technology, transactions will not be permitted. Shopping at www.urbanville.in is safe, convenient and secure


Prices and availability are subject to change without notice. www.urbanville.in might carry something not offered in stores product may be priced differently in the stores than on www.urbanville.in. Promotional offers (such as coupons and additional discounts) offered at one may not be used at the others. In certain cases, a coupon offered in Urban Village’s store may not be applied toward purchases on www.urbanville.in Promo codes, free shipping offers and bonuses on www.urbanville.in may not be applied toward Urban Village’s store purchases what our prices and terms mean Original price is max. Retail price and discounted price is value price i.e. offering price after discount. That means we offered the merchandise in our stores or on www.urbanville.in at those prices; however, we may not have sold the item at that price. So, the savings we show from regular prices may not be based on actual sales of the item. Net Price is the term we use for prices of products without any discount. Sales apply to selected items only. If everything in the identified category is included in sale, we say all.

Sometimes we may not be able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order. While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted. We hope this clarifies our policy. If you have any further questions, please send us an email: [email protected]