At Urban Village, we take great care in inspecting and packing the product. However, if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product. Our Returns Policy is designed to assist you with your return.
All Stock Policy:
Products can be returned/exchanged within 7 days from the date of delivery. Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered)/style/color.
In case that the item(s) is damaged or a different (style code/size/color only) from ordered, we shall either exchange the product or provide you with a full refund. Wherever exchange is not possible: in case of a pre-paid order, the refund shall be made via the payment gateway, while in case of a COD order, a cash voucher shall be issued of the value of exchange. This voucher can be redeemed for a fresh online purchase, within the validity period. No cash refunds will be made.
In all other cases, replacement/exchange or Credit Note (6 months validity – Redeemable online and at the stores) is available.NO REFUNDS will be made.
You can e-mail us at [email protected] within 7 days from date of delivery. The details of the return (Order number, courier docket no. or AWB No. and Reason for Return) should be shared with the customer support by email.
Guidelines for a valid return:
Urban Village reserves the right to refuse an exchange or refund if the above return requirements are not complied with.
You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step: e-mail us at [email protected]
Kindly dispatch all returns to:
Urban Village – E-commerce
2nd Floor, A7-Krishna Towers
Opp. Mahindra Aura Society, Sector 110-A
Gurgaon, Haryana 122017
E-mail: [email protected]